CRISIS HOTLINES

– this new three digit nationwide phone number –

– staffed by trained crisis counselors –

is just a call or text away during a mental health, substance use or suicide crisis

National crisis numbers: 

  • 911 for medical emergencies
  • 988 for mental health, substance use or suicide crisis
  • National Suicide Prevention Lifeline (800) 273-8255
  • Samaritans Hotline (877) 870-4673 – call/text for 24/7 support
  • National Crisis Text Line – Text HOME to 741741 to connect with a Crisis Counselor
  • The Trevor Project 1-866-488-7386 – provides 24/7 crisis support services to LGBTQ young people. Text, chat, or call anytime to reach a trained counselor. Free and confidential.

Community Crisis Supports:

  • Massachusetts Behavioral Health Help Line — (833) 773-2445 – The Massachusetts Behavioral Health Help Line (BHHL) is here to connect you directly to clinical help, when and where you need it. Even if you’re not sure what kind of help or treatment you may need, we can help guide you. It’s free, confidential, and no health insurance is required. Real-time interpretation in 200+ languages. Deaf or hard of hearing? Contact MassRelay at 711
  • Lahey Health Behavioral Services – (978) 744-1585 or (866) 523-1216 – For Salem, Peabody, Beverly, and the North Shore area
  • Saugus and surrounding towns psychiatric Triage at Salem – (978) 354-4550
  • Boston Medical Center Emergency Services Team (B.E.S.T .) – (800) 981-4357 – For the Boston area
  • Riverside Community Care – (BOO) 529-5077 – and surrounding area
  • Aspire Health Alliance (formerly South Shore Mental Health (SSMH) – (800) 5284890 – For the South Shore area
  • National Alliance on Mental Illness (NAMI) Helpline – (800) 950-6264 or Text NAMI to 741741

Warm Lines:

Please see WARMLINE.ORG for a directory of warmlines within Massachusetts and around the country.  Many warmlines take out of state calls.  Often, the hours are in the afternoon/evening but there are some that are 24 hour.

Peer run listening line…any mental health topic…no need to be in crisis but you can call in a crisis.

  • The Peer Warm Line – Metro Boston Recovery Learning Community (MERLC) (877) 733-7563 Available 7 days a week. 4pm -7:45pm
  • Baycove Peer Support Warmline (857) 378-4997 – Monday – Friday from 10am – 4pm
  • Edinburg Peer Warmline (617) 875-0748 – Available 7 days a week.

Substance Use Support Numbers:

  • National Drug Helpline (844) 289-0879 – 24/7 access
  • SAMHSA’s National Helpline – (800) 662-HELP (4357) – 24/7 access
  • Alcoholics Anonymous (AA) Hotline – (617) 426-9444 – Monday-Friday 9-9; Sat/Sun/Holidays: 12pm-9pm
  • Narcotics Anonymous (NA) Hotline – (866) 624-3578 – Leave a message and they will call back.

Gambling Resources:

Problem gambling can lead to Suicidal Ideation and/or Suicide Plans.  Here are some helpful numbers:

Massachusetts Council on Compulsive Gambling

  • masscompulsivegambling.org
  • 1-800-426-1234 (MA only) ; 617-426-4554
  • www.masscompulsivegambling.org
  • HelpLine: 1-800-426-1234

Gamblers Anonymous

  • All New England States – 888-830-2271
  • www.newenglandga.com

Gam-Anon

  • 718-352-1671
  • www.gamanon.org